Refund and Returns Policy

Return Policy

If you purchased your item via our site or through our sales advisor via email or phone call, you have 14 days from your purchase/date of receipt to return that item to us in an unworn, unused condition for an exchange or refund.

This does NOT apply to any parts, bespoke customization orders or labour charges, these products and services are non-refundable.

Any deposit / upfront payments also taken for the above are non-refundable.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Warranty

We always put a parts and labour warranty with our products ranging from 6-12 months. In the unlikely event that your product fails within the warranty period we ask that you return it to us at your cost. We will pass it to our service center to be evaluated and repaired. We will then send the item back to you. Please note that warranty does not cover extreme use, screen degradation or damage due to fire or breakages.

In extreme overseas claims there is a possibility to have the item repaired by a local B&O service center once a report has been attained from the local B&O service center we would then pass this to our service center for validation and to obtain a quote for repair, in this instance we would pay for the cost of the repair at the local B&O service center up to the amount quoted for by our repair center here in the UK. These terms are subject to change at anytime without prior notice.

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Customer satisfaction

“Outstanding! Cannot recommend these guys enough. I was needing to clear out my grandads old house due to the house sale going through. I called Anton on Saturday and sent the details/pictures – a Beovision 7 – 40 MK4, an Ouverture with master link in kitchen, and two Beovox 5702 speakers. Got the offer the same day, and he came and collected everything on Monday evening to accommodate MY schedule.”

Jonny GageHornchurch, 9th March 2021

Top notch service and eagerness to please! Expert & first class installation! What can I say, Anton is a genius, a true solution provider & a real problem solver par excellence and most definitely went the extra mile to sort out all our issues, going above and beyond! Anton’s attention to detail, determination to solve any problem no matter how big or small and eagerness to please are clear from the outset. He kept us informed of his ETA which was most appreciated & I have found dealing with him a real pleasure. I hope to keep in touch and I know I can count on him to fix things. Massive thanks to Anton/Skynnex AV, we are truly grateful for all your help… it is most appreciated & we hope to see you again soon.

Suneet JLondon, 10th February 2021

"Fantastic purchasing experience, brilliant attention to detail and first class service before and after purchase. This was a significant purchase and I wanted to ensure that all the components were carefully thought out. Anton took the time to review my specification, understand my preferences, assess my listening environment and help me make the selection within my budget. I had ample opportunity to try and test and we explored a number of different options before I was happy with the final selection. There was no pressure or hard sell, it was all undertaken at my pace. Responses were quick and a great deal of care and consideration was taken to ensure that I was delighted with my purchase. I have been offered an upgrade path as and when I want it and I find this an appealing feature of the service. Absolutely brilliant experience and I have no hesitation in recommending Skynnex and Anton in particular, very highly."

Clem BrohierBerkshire, 31st July 2020

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+44 (0) 7904 379488

Company Registration Number 9936545 | EORI Number GB 021859130000

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